Terms & Conditions of Sales
ManavaHotel Herstal
GENERAL TERMS AND CONDITIONS OF SALE
The ManavaHotel welcomes you.
We care about your satisfaction, which is why we invite you to read our current terms and conditions of sale.
They apply to all bookings made.
The text of these terms and conditions forms an integral part of the contract. Unless expressly stated otherwise, the buyer is deemed to have read and accepted all clauses thereof.
1. Concepts:
· The hotel = the building, its staff, the companies that manage and/or control it.
· The client = the client, natural or legal person who: requests an offer; makes a reservation; stays at the hotel; takes care of the accommodation.
2. Opening hours:
Check-in: 5:00 PM - 6:30 PM Breakfast: 7:00 AM - 9:30 AM Check-out: 7:00 AM - 10:30 AM
3. Offers:
Our proposals and offers provided to the client are only perfected after written agreement from both parties.
Our personalized offers, sent in writing, are valid for 7 days, unless otherwise stated in the offer.
4. Price:
Unless otherwise agreed, our prices may vary depending on demand, the season, the number of rooms already booked, and other external factors. Each new rate cancels and replaces the previous one with immediate effect.
The applicable taxes are those in effect on the day the service is provided.
5. The content displayed on our website is the only official version. It is the property of the hotel and may not be used or reproduced without its written consent.
They have no contractual value.
6. We accept no responsibility for content posted on our Facebook, Google, etc. pages by internet users. We reserve the right to take any action necessary to remove content that may mislead internet users or damage the hotel's image.
7. Reservations:
Reservations made by the customer on the hotel's website or on online platforms (comparison sites or online travel agencies) are confirmed immediately via electronic notification.
Reservations made by the customer by telephone must be confirmed by the hotel via email. Reservations not confirmed by the hotel will not be considered.
8.Guarantee/reservation of funds/prepayment:
A reservation is only final if it is guaranteed via a valid credit card (until the end of the stay) and/or if the amount of the stay is reserved on such a credit card and/or if the aforementioned amount has been prepaid (by bank transfer or direct debit).
In the absence of a guarantee and/or reservation of sum and/or prepayment, particularly in the event of a refused transaction, insufficient balance, or other element clearly attributable to the client, and in the event that the client does not react within 3 hours of the hotel's request, the latter reserves the right to cancel the reservation without damages or compensation for the client.
9. Passenger control (law of March 1, 2007): Upon arrival, a valid identity document must be presented by every person staying at the hotel.
10. The client must also behave in accordance with the conditions of stay provided for in article 19. Any serious or repeated violation of said conditions gives the hotel the right to terminate the stay immediately, without damages or compensation for the client.
11. Damages and liability:
The client is solely responsible to the hotel for any damage caused to persons, the building, furniture or hotel equipment and outbuildings.
The hotel accepts no responsibility for any damage caused or theft:
• vehicles parked in the car park or theft of objects located there;
• Clothing, equipment or valuables left behind, unattended or lost in common areas
• to valuables not deposited in the safe (room or reception)
or to any other incident that is not directly attributable to him.
12. Cancellation and modification by the client:
Modifying a reservation is only possible with the hotel's agreement and upon payment of any applicable supplement (according to the rates applicable for the new period requested).
In the event of a reservation cancellation, compensation will be charged as follows:
· Cancellations made at least 3 days before the arrival date: no compensation
Cancellation less than 3 days before the day of arrival: 100% of the total price of the stay.
If the client leaves the hotel before the scheduled departure date, the total price of the room remains due and no refund will be issued.
Amounts due as a result of modifications and/or cancellations may be charged to the credit card provided in the reservation.
13. In case of problems, defects or damage, the buyer must report them immediately and provide proof to allow verification by the hotel.
14. Payment : Invoices are payable in cash, at the latest upon arrival at the hotel, before the keys are handed over.
The due date of an invoice is its issue date and/or its sending date.
Any invoice issued by ManavaHotel is considered definitively accepted by the client if it has not been contested with a reasoned letter by registered mail within eight days of its receipt by the client.
15. Debt collection:
B to C (customer "consumer/individual")
If an invoice is not paid by its due date, a first reminder letter (or email), free of charge, will be sent to the debtor. The debtor will then have 14 days to settle their debt.
If necessary, a formal notice including the costs, late payment interest and compensation below will be sent to the debtor no sooner than 14 days after notification of the aforementioned reminder letter.
The compensation due is calculated as follows:
1. A fixed indemnity (penalty clause) equal to:
• €20 for a debt less than or equal to €150;
· €30, plus 10% of the amount due on the portion between €150.01 and €500, if the debt is between €150.01 and €500;
· €65, plus 5% of the amount due on the portion exceeding €500 (with a maximum of €2,000), if the debt is greater than €500.
2. An interest rate of 10% per annum from the due date until full payment.
B to B (business client/company)
In the event of non-payment of an invoice by the due date specified therein, the following is automatically due and without prior notice:
1. A fixed compensation (penalty clause) equal to 10% of the amount due with a minimum of €50;
2. An interest rate of 10% per annum from the due date until full payment.
If no action is taken, legal action may be taken to recover the debt.
16. Camera surveillance system
The hotel has surveillance cameras whose specific purpose is to:
· to prevent, detect or identify offences against persons or property
• to prevent, observe or detect incivilities
· monitor compliance with applicable regulations (including these terms and conditions)
and which processes images solely for these purposes.
The retention period never exceeds one month, unless the recorded images can help to provide evidence of an offense, damage or incivility or can help to identify the perpetrator of such acts, a witness or a victim.
17. Personal data
For the execution of the missions contractually agreed with the client and those imposed by applicable legislation, the hotel will collect and process the following personal data of all persons staying there:
- Name, surname, address, VAT number (if applicable) or national number, place and date of birth, nationality, copy and number of identity document.
- Email and phone number
- CCTV footage in common areas
All processing of personal data will be carried out in compliance with the rules contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (known as 'GDPR').
Notably :
We will only process or use your data to the extent necessary for the performance of our contractually agreed services or as required by applicable laws.
Your personal information is kept for a maximum of 5 years after the end of the contract.
During this period, we will implement all appropriate measures to ensure the confidentiality and security of your personal data, in order to prevent its damage, erasure or access by unauthorized third parties.
Your personal data will not be transferred to third parties or business partners without your prior consent.
You have the right to access, rectify, port, and erase your data, or to restrict its processing. You can exercise your rights by contacting AIR B n C SPRL at the following address: Route de Liers 114, 4041 Milmort, Belgium.
18. Applicable Law and Jurisdiction : The relationship between the client and the hotel is governed exclusively by Belgian law. Any dispute between the parties falls under the jurisdiction of the courts of Liège.
19. Conditions of stay:
We remind you that in Belgium it is strictly forbidden to smoke in public places.
All rooms and all hotel buildings are non-smoking. Smoking is strictly prohibited.
The client agrees to comply with applicable standards.
Dress code: formal attire required.
• The silence of each individual ensures the rest of all.
We accept our canine friends (maximum 10 kg). They must have a European canine passport and be identified by means of a microchip (or tattoo from before 2011) and vaccinated against rabies.
We ask that you keep him on a leash throughout the property and ensure that he does not cause any damage.
It is advisable to have "private life" insurance.
It is forbidden to leave electrical/electronic devices plugged in unattended. Failure to comply will result in the devices being unplugged by staff. No complaints will be accepted regarding this matter.
Toxic/dangerous/flammable products are prohibited within the hotel premises.
The use of candles, firecrackers, fireworks, etc. is also prohibited.
· It is forbidden to handle, move, remove the decorative elements, furniture, bed linen or bath linen, the dishes provided,…. In case of breakage/disappearance, the replacement price will be charged to the customer.
In this regard, a joint inventory can be carried out at the time of check-in at the request of the client.
· Unless otherwise indicated, lockers in common areas are reserved for hotel staff.
It is forbidden to open them and/or remove any items/products from them.
In case of breakage/disappearance, the replacement price will be charged to the customer.
· In the event of non-compliance with any of our general terms and conditions of sale, the hotel reserves the right to ask you to leave the premises.
· You may also be refused entry in the event of intoxication, aggressive or inappropriate behavior, or non-compliant attire.
The ManavaHotel team looks forward to your visit and remains at your disposal for any further information.